Privacy Policy

VMG Wellness & Care, doing business as VMG WELLNESS & CARE (“VMG Wellness & Care,” “we,” “our,” or “us”), respects your privacy and is committed to protecting the information you provide when visiting or interacting with our website.

This Privacy Policy explains the types of information we may collect through our website, how we may use and disclose that information, and the choices available to you.

This Privacy Policy applies to information collected through https://vmgwellnesscare.com/ and related online services operated by VMG Wellness & Care.

VMG Wellness & Care is a healthcare practice. Certain information that we create, receive, maintain, or transmit in connection with providing healthcare services may constitute Protected Health Information (“PHI”) and may be governed by the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable healthcare privacy laws.

Our use and disclosure of PHI is described separately in our Notice of Privacy Practices.

This Website Privacy Policy is not intended to replace our Notice of Privacy Practices. If there is a conflict regarding PHI, the Notice of Privacy Practices and applicable healthcare privacy laws will control.

Do not submit sensitive medical information through a general website contact form or ordinary email unless the form or system is specifically identified by us as appropriate for that purpose.

When you interact with our website, we may collect information that you voluntarily provide, including your:

• Name
• Telephone number
• Email address
• Appointment or consultation requests
• Preferred service or area of interest
• Messages or questions submitted through website forms
• Communications preferences
• Other information you choose to provide

If our website connects to a patient portal, online scheduling platform, payment system, telehealth platform, or other healthcare technology, additional information may be collected through those systems and subject to separate privacy notices, terms, and applicable healthcare privacy requirements.

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser and device type
• Operating system
• Referring website
• Pages viewed
• Date and time of visits
• General website interaction information
• Cookie and similar technology identifiers

We may use this information for website functionality, security, performance monitoring, analytics, and improving the user experience.

We may use information collected through the website to:

• Respond to inquiries
• Process appointment or consultation requests
• Communicate about requested services
• Operate and improve our website
• Provide patient service and support
• Maintain website security
• Understand how visitors use our website
• Fulfill legal and regulatory obligations
• Prevent fraud, misuse, or security incidents
• Send communications that you have requested or authorized

Submitting an appointment request does not guarantee an appointment until the practice confirms it.

We may use third-party companies to support the operation of our website and business, including providers of:

• Website hosting
• Information technology and security
• Appointment scheduling
• Patient portals
• Communications
• Analytics
• Payment processing
• Customer relationship management
• Website maintenance

Where a third party creates, receives, maintains, or transmits PHI on our behalf and qualifies as a Business Associate under HIPAA, we will address the relationship as required by applicable law.

We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect the rights, safety, or property of VMG Wellness & Care, our patients, or others.

VMG Wellness & Care does not sell PHI.

We do not intend to disclose PHI to advertising, analytics, or tracking technology providers in a manner prohibited by HIPAA or other applicable law.

Website technologies must be configured and used in accordance with applicable privacy and healthcare requirements. Certain portions of our website, particularly patient portals, appointment interfaces, forms involving medical information, and other healthcare-related interactions, may require additional privacy safeguards.

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, improve website performance, understand website use, and support other authorized website functions.

Additional information is available in our Cookie Policy below.

We use reasonable administrative, technical, and physical measures designed to safeguard personal information.

However, no internet transmission, email system, website, or electronic storage method can be guaranteed to be completely secure. For that reason, users should not send confidential medical information through ordinary email or general contact forms unless specifically instructed to do so.

We retain information for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, regulatory, professional, contractual, accounting, and record-retention obligations.

Medical records are maintained according to applicable healthcare laws and our medical record retention policies.

Depending on how you interact with us, you may be able to:

• Decline non-essential cookies through available cookie controls
• Unsubscribe from promotional email communications
• Withdraw consent to certain communications
• Contact us to update information previously submitted through our website

Rights concerning your medical records and PHI are described in our Notice of Privacy Practices.

Our website is intended to provide information about our healthcare and wellness services and is not designed to collect personal information from children through general marketing features.

Healthcare involving minors, where applicable, is handled according to applicable consent, privacy, and medical-record requirements.

Our website may include links to websites or services operated by third parties. VMG Wellness & Care is not responsible for the privacy practices, content, or security of independent third-party websites.

We encourage users to review the privacy policies of any third-party website they visit.

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, services, or applicable requirements.

The revised version will be posted on this page with an updated effective date.

Questions about this Privacy Policy may be directed to:

Privacy Officer

• VMG Wellness & Care
• 5801 NW 151 St, Suite 203
• Miami Lakes, FL 33014
• Phone: 754-232-6158
• Email: vmgwellness.care@gmail.com